Frequently Asked Questions.
01. Products
What types of products do you offer?
We offer a wide range of pet toys, including chew toys, plush toys, interactive puzzles, and outdoor play gears.
Are your products safe for my pets?
Yes, all our products are made from non-toxic, pet-safe materials and are sourced from trusted brands known for their commitment to safety and durability.
Can I request for a product that is not listed here?
Yes, please contact us and we can try to source the product you are looking for.
02. Orders
How can I place an order?
You can easily place an order through our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, local bank transfers, PayNow and PayLah.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor the status of your delivery.
03. Others
Do you offer discounts or promotions?
Yes, we regularly offer special discounts and promotions. Follow us on social media and subscribe to our newsletter to stay updated on our latest offers and coupon codes.
When will I receive the invoice for my order?
When you log in to your account you can see your orders and download the invoice.
04. Customer Service
How can I contact customer service?
You can reach our customer service via the contact page. We’re here to help with any questions or concerns.
I have a complaint, who do I contact?
We take all complaints seriously as we want our customers to be happy from start to finish. Please reach us via the contact page and we will address your concerns at our soonest!
