Who we are
Le Petite Pet Mart (“we”, “us”, “our”) operates the website https://lepetitepetmart.com (the “Site”).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Data Protection Act (PDPA) of Singapore.
1. Information Collection
1.1 Personal Data
We may collect the following types of personal data when you use our Site:
• Contact Information: Name, email address, phone number.
• Order Information: Shipping address, billing address, payment information.
• Account Information: Username, password.
• Other Information: Any other details you provide when contacting us or participating in surveys, promotions, or feedback.
1.2 Usage Data
We may also collect information on how the Site is accessed and used, such as your IP address, browser type, pages visited, and the time and date of your visit.
2. Use of Data
We use the collected data for various purposes:
• To Process Transactions: To fulfill and manage your orders and provide customer service.
• To Improve Our Services: To understand how you use our Site and enhance your user experience.
• To Communicate with You: To send updates, newsletters, marketing materials, and other information that may interest you.
• To Ensure Security: To detect, prevent, and address technical issues or fraud.
3. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal data to outside parties, except in the following circumstances:
• Service Providers: We may share your data with third-party service providers who assist us in operating our Site, processing transactions, or delivering services. These parties are bound by confidentiality agreements and are not allowed to use your data for any other purpose.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no security measure is completely infallible, and we cannot guarantee the security of your data.
5. Your Rights
Under the PDPA, you have the right to:
• Access Your Data: Request access to your personal data that we hold.
• Correct Your Data: Request correction of inaccurate or incomplete personal data.
• Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal data.
• Data Deletion: Request deletion of your personal data, subject to certain legal obligations and/or possible fraud or security issues.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic.
Cookies can also be used for your login information, screen display choices and etc. You can set your browser to refuse cookies, but this may affect your ability to use certain features of our Site.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.
This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. Others
If you request a password reset, your IP address could be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue if choose to.
User comments may be checked through an automated spam detection service.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach us via the Contact page.
